Ikeja Electric will continue to condemn attacks on its employees in strong terms. While we understand that sentiments regarding utility services can be quite emotive, we maintain that wanton attacks on our staff are completely irrational, irresponsible and unproductive, especially where Ikeja Electric has provided multiple channels through which our customers can lodge formal complaints with respect to our services.
Where responses from these channels are deemed unsatisfactory, the Nigerian Electricity Regulatory Commission has also set up a robust forum office for the redress of customer complaints.
In the interest of the safety of our employees and for a harmonious relationship with our customers, Ikeja Electric will continue the deliberate engagement of all stakeholders in flashpoint areas to find ways to amicably resolve all pertinent issues of concern to its customers and communities.
However, where these attacks persist, Ikeja Electric Plc, in line with her obligation to provide service under a conducive atmosphere to its customers, will as a matter of course, continue to escalate such matters to law enforcement agencies and will promptly withdraw its services from communities and customers that prove too hostile to operate in.
We wish to therefore urge all stakeholders, community leaders, leaders of youth groups and all persons of interest to remain mindful of these matters and adopt a more civil approach to engagements as all parties are deserving of reciprocal respect and regard as espoused by all laws.
While there may be concerns and disputes arising from time to time, we remain committed to finding long-lasting peaceful resolutions in the equitable interests of all parties.
It would be better if they can lodge their complaint,before it it late.
NEPA SHOULD ADJUST IN HOW THEIR APPROACH THEIR CUSTOMERS CAUE WITHOUT US THEIR IS NO NEPA AT ALL
The manner their staff respond to costumers also matters.
wow God help us oo